Returns
Last updated: 27 September 2026
Draft: text in [brackets] is a placeholder, filled in with the company's own details before launch. Nothing here is final legal wording yet.
In short: you have a 14-day statutory right of withdrawal, and 30-day returns with us. Here is how it works.
This is a translation for convenience. The Norwegian version of this page is the one that applies.
Sealed goods
Some sealed goods may be exempt from the right of withdrawal once the seal is broken, where the law's hygiene exception applies. [LEGAL REVIEW]
Our 30-day returns apply to pairs still in their sealed packaging. If you're unsure, open one pair first and try it — the rest can still be returned.
Time limits
The withdrawal period is 14 days from when you received the box. If you have a refill plan, the period for the plan runs from when you received the first delivery. On top of that you have 30-day returns with us on every box — including the ones the plan sends.
Withdrawal and returns are separate from skipping a refill or cancelling the plan: you can do that at any time, with no deadline and no fee, on My page or from the link in the notice.
How to withdraw
Tell us within the period: email hei@sokkero.no quoting your order number. You may also use the official withdrawal form, or give any other clear statement that you are withdrawing — the form is optional, and an email is enough.
You don't need to give a reason.
Download the withdrawal form (PDF, Norwegian)How to send the return
Pack the socks well and send them to Sokkero AS, Brekkerødlia 36, 1782 Halden, within 14 days of telling us. You pay the direct cost of sending the box back (return postage). [CONFIRM]
Refunds
We refund the full amount to the same payment method you used, no later than 14 days after you told us you are withdrawing. We may wait to refund until we have received the box, or until you have shown that it has been sent.
You'll get an email when the money is on its way.
Something wrong with the goods?
A complaint about a defect is a different right from withdrawal, and costs you nothing. Tell us within a reasonable time after you discovered the fault — within two months is always in time — and no later than two years after you received the box; see Complaints in the terms. Write to hei@sokkero.no with a photo and we'll send new socks or your money back.